Terms and Conditions
Last updated: March 2026
1. Company Identification
These Terms and Conditions govern access to and use of the website operated by:
Filipa Roquette Unipessoal Limitada
Tax ID (NIF): 515700622
Address: Rua Rodrigo da Fonseca, Nº 135, 1070-240 Lisbon, Portugal
Email: gloatlaundry@gmail.com
Phone: (+351) 935 479 900
The company is duly registered and operates under the trade name GLOAT — The Greatest Laundry.
2. Scope and Acceptance
By accessing and using this website, the user accepts these Terms and Conditions in full. If you do not agree with any provision, you should cease using the website.
These terms apply to all visitors and users of the website.
3. Description of Services
GLOAT provides laundry, ironing, dry cleaning, and special item care services, including home pickup and delivery in the Lisbon area.
The website serves informational and contact purposes. Actual service agreements are made directly with the company, in person or through direct communication.
4. User Obligations
The user agrees to:
- Use the website lawfully and in accordance with these terms.
- Provide truthful and up-to-date information in the contact form.
- Not use the website for unlawful, fraudulent, or harmful purposes.
- Not attempt to access restricted areas of the website or interfere with its operation.
5. Intellectual Property
All content on this website — including text, images, logos, design, and code — is the property of Filipa Roquette Unipessoal Limitada or the respective rights holders, and is protected under applicable intellectual property and copyright legislation.
Reproduction, distribution, or use of content without prior written authorisation is prohibited.
6. Limitation of Liability
GLOAT will make every effort to keep the website information accurate and up to date, but does not guarantee the accuracy, completeness, or currency of all content.
The company shall not be liable for:
- Damages resulting from temporary unavailability of the website.
- Losses arising from the use or inability to use the website.
- Content of third-party websites to which links may exist.
This limitation does not affect consumer rights under applicable legislation.
7. Prices and Payments
Prices displayed on the website are indicative and may be changed without prior notice. Final prices will be communicated and agreed upon directly with the customer before service delivery.
Accepted payment methods include cash, debit card, MB Way, and bank transfer.
8. Complaints Book
In compliance with Decree-Law No. 156/2005 of 15 September (as subsequently amended), GLOAT provides the Complaints Book (Livro de Reclamações) at its premises.
The electronic Complaints Book is available at: www.livroreclamacoes.pt
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law. Any disputes arising from the use of this website or the services provided shall be subject to the jurisdiction of the Lisbon courts, without prejudice to mandatory consumer protection rules.
Consumers may also resort to alternative dispute resolution mechanisms, available at: www.consumidor.pt
10. Changes to These Terms
GLOAT reserves the right to amend these Terms and Conditions at any time. Changes will be published on this page with a revised update date.
Continued use of the website after the publication of changes constitutes acceptance of the new terms.
11. Contact
For questions regarding these Terms and Conditions, contact us:
Email: gloatlaundry@gmail.com
Phone: (+351) 935 479 900
Address: Rua Rodrigo da Fonseca, Nº 135, 1070-240 Lisbon, Portugal