Privacy Policy

Last updated: March 2026

1. Data Controller

The data controller responsible for your personal data is: Filipa Roquette Unipessoal Limitada Tax ID (NIF): 515700622 Address: Rua Rodrigo da Fonseca, Nº 135, 1070-240 Lisbon, Portugal Email: gloatlaundry@gmail.com Phone: (+351) 935 479 900

2. Personal Data We Collect

We only collect personal data that you voluntarily provide through our website's contact form: - Name - Email address - Phone number (optional) - Message content We do not automatically collect personal data, nor do we use tracking cookies, analytics tools, or advertising pixels.

3. Purpose and Legal Basis for Processing

Your personal data is processed for the following purposes: - Responding to your enquiry — legal basis: consent (Article 6(1)(a) GDPR) and pre-contractual measures (Article 6(1)(b) GDPR). - Managing requests and complaints — legal basis: legitimate interest (Article 6(1)(f) GDPR). You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

4. Cookies and Tracking Technologies

This website does not use tracking, analytics, or advertising cookies. Only strictly necessary cookies required for the hosting platform's operation are used, which do not collect identifiable personal data.

5. Data Sharing with Third Parties

We do not sell, share, or transfer your personal data to third parties. Data is stored solely on our web hosting provider's servers within the European Economic Area (EEA).

6. International Data Transfers

We do not transfer personal data to countries outside the European Economic Area (EEA).

7. Data Retention Period

Data collected through the contact form is retained for a maximum of 12 months after the last interaction, unless a contractual relationship or legal obligation justifies a longer period.

8. Your Rights

Under the GDPR and Portuguese Law No. 58/2019, you have the following rights: - Right of access — obtain confirmation and information about the processing of your data. - Right to rectification — correct inaccurate or incomplete data. - Right to erasure ("right to be forgotten") — request the deletion of your data. - Right to restriction of processing — restrict processing in certain circumstances. - Right to data portability — receive your data in a structured, commonly used format. - Right to object — object to processing based on legitimate interest. To exercise any of these rights, contact us at: gloatlaundry@gmail.com

9. Right to Lodge a Complaint

You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD): Comissão Nacional de Proteção de Dados Rua de São Bento, 148, 3rd floor 1200-821 Lisbon Phone: (+351) 213 928 400 Website: www.cnpd.pt

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised update date. We recommend checking this page regularly.

12. Contact

For questions regarding data protection or this policy, contact us: Email: gloatlaundry@gmail.com Phone: (+351) 935 479 900 Address: Rua Rodrigo da Fonseca, Nº 135, 1070-240 Lisbon, Portugal